Tag Archives: Newspapers

The Niche-Reader Fallacy

A reader (uh, my brother) has a response to my post about newspapers’ bad decision-making that helps clarify why papers are often paralyzed by small decisions. As a newspaper reader, he’s unsure of the wisdom of cutting some elements like box scores and TV listings. He writes:

As my students remind me, an awful lot of people (in raw numbers) don’t have fast Internet access or even home access at all. Those box scores and op-ed pages take a long time to load via dial-up. And one of the reasons I subscribe to print newspapers is to have the TV listings as a ready reference without having to go online yet again. The L.A. Times recently dropped its weekly TV guide section, and I’m seriously considering dropping my subscription because that was one of the most important resources it gave me that I couldn’t get online – a week’s worth of planning in one shot, whenever I wanted.

This is a perfect illustration of one reason newspapers are so sclerotic. Call it the Niche-Reader Fallacy: Newspapers live in such fear of readers canceling subscriptions if there’s any change to the horoscopes, comics, TV listings, box scores, stock tables, Miss Manners, etc., that they end up hanging on to everything for way too long.

Every paper has its own audience, so there’s no single right answer about what to cut and what to save/rethink (though stock tables come pretty darn close to being an across-the-board no-brainer). But part of this isn’t just “what’s more effective on the Web” — it’s “what’s the best use of increasingly limited print space to give readers news that they can’t get anywhere else?”

So yes, box scores may take time to load — but the average person wouldn’t be going online for results from the Arena Football League, horse racing, dog racing, WNBA, MLS, non-major tennis or golf tournaments, boxing, college baseball, and all the other obscure miscellany that takes up sports sections. The people who care about those things will watch SportsCenter or go online, and the average reader won’t care. Those readers would be better served if that space were used for more local investigations or what have you.

As noted in the post, the typical newspaper response to this is fear of making any changes or deletions because those few people who do care about all the box scores (or stock tables, or comics, etc.) will cancel their subscriptions — just as my brother is thinking about canceling his because of the TV listings. The solution isn’t then to cater to every reader’s niche interests — it’s to convince readers that the paper is worth reading for more than just that niche element. (In other words, leave the long tail to the Web.) If the L.A. Times can’t put out a paper that’s interesting enough to keep my brother’s interest once they drop the TV guide, then they don’t deserve his subscription.

David Simon as journalism’s Rip Van Winkle, revisited

So The Wire is over, and there’s no shortage of response around the Web. I’ll post my thoughts shortly about the show overall and how it stacks up to Sopranos/Deadwood, but for now I want to address David Simon’s assessment of the ills of modern journalism.

After the season’s first episode aired, Simon responded to Slate’s TV Club discussion of the show by saying: “The Wire’s depiction of the multitude of problems facing newspapers and high-end journalism will either stand or fall on what happens on screen, not on the back-hallway debate over the past histories, opinions passions or peculiarities of those who create it.” Well, he’s had his on-screen say. And all it did was nearly ruin one of the best shows on TV and prove that David Simon has either no clue or simply nothing interesting to say about the very real, very serious problems facing newspapers in 2008.

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Why newspapers make bad decisions

There are a hundred reasons why newspapers are in such poor shape. I’ve discussed some of them here and here: an outdated view of what’s news; an outdated view of readers; major inefficiencies in use of newsroom resources, as seen in the current roles of copy editors, reporters, and line editors. In a great post calling for a tax on newspapers that still publish stock tables, Craig Stoltz points to an often overlooked factor: newspapers seem to be institutionally clueless about how to plan for change. (Hat tip: Publishing 2.0.)

Stoltz argues that “There really isn’t a use case to justify continuing to publish daily stock tables.” There are plenty of other newspaper elements that are beyond justification, or at least deserve a rethinking — box scores and general sports agate, TV and movie listings, op-ed pages. Stoltz’s description of newspapers’ decision-making related to stock tables perfectly captures why other unjustifieds continue to take up space:

I have heard reasons for continuing to publish stock listings. They usually boil down to (1) the fear the paper would lose subscribers; (2) results of a focus group that found people liked the stock tables; (3) our publisher/editor emeritus/board of directors/influential stockholders insist we keep them.

No. 1: You’re hemmoraging readers anyway. The thought that a business decision with profound impact on the future bottom line should be driven by a couple of hundred indignant (let’s be plain) older readers who over-represent themselves with phone calls and (written!) letters to the publisher and top editors is. . . just plain bad business. Sure, you’ll get 200 calls. Accept them politely and forget them immediately. …

No. 2: Focus groups do not have to deal with zero-sum budgets. Focus groups like lots of stuff you can’t afford to keep. In fact, unless you give them a roster of features and tell them they have to lose half of them, you’re not gathering meaningful data. Secondly, doing focus groups with current readers isn’t a good idea anyway. Find potential future users of your news products online and in print. That’s who you have to re-build your business around.

No. 3: They are sentimental, retrograde, self-satisfied, isolated from reality or not paying attention. Do your best to make the case that the choice is another 10 percent staff cut or losing the stock tables. If they don’t buy that argument, do your best to subvert, ignore and marginalize them without getting fired.

This is what traditionally passes for strategic thinking at newspapers. So it’s no wonder that at a time when actually making imaginative, forward-thinking, potentially risky decisions is necessary for newspapers’ future, they are singularly unable to make or even consider those decisions.

Consider, for example, the recurring hand-wringing over comic strips. Something as basic as jettisoning outdated and unfunny strips becomes a perpetual exercise in self-flagellation based on a handful of readers who promise to revolt if the paper kills Family Circus. And if newspapers can’t intelligently and pro-actively decide that Marmaduke and stock tables have had their day, they probably can’t make intelligent higher-level decisions, either.

Worst. Justification for copy editors’ existence. Ever.

I recently proposed a new vision for copy editors in the newsroom of the future, in response to a provocative Alan Mutter post asking whether papers can still afford editors. My basic prescription: Have reporters and line editors take responsibility for some basic things they’ve traditionally left for copy editors, which would free up empowered copy editors to also take on more responsibility.

I took issue with some responses to Mutter’s post that essentially argued for the status quo because a)”that’s the way it’s always been” and b) reporters and line editors are so lazy and useless that copy editors are needed to pick up their slack. Now comes an even lamer version of the latter argument, in the latest American Copy Editors Society newsletter. ACES president Chris Wienandt writes:

I’ve just been hit with another reason copy editors are indispensable: We know how our computer systems work. …

When a story goes missing in the system, who’s the person who can find it? When a reporter doesn’t know how to generate the character ä, who’s the person who can tell her? When two versions of a story are floating around, who can spot which one is actually going into print?

[large snip]

So when these little glitches … no, snafus … crop up in your newsroom, it’s great that you can fix them. But be sure to take that next step: Let someone in authority know … that there was a problem, and that it was the copy desk that solved it. It’s another demonstration of how valuable we are. (italics mine)

Is Wienandt serious? Newspapers are hemorrhaging cash and he’s trying to justify keeping copy editors because they possess the most basic technological knowledge? I’m sure Wienandt has written plenty of other pieces about why copy editors are important as editors rather than as IT cheat sheets, but come on.

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Why don’t newspapers make Craigslist obsolete?

TechCrunch had a recent post about eBay’s free classified site, Kajiji, angling to take down Craigslist (even though eBay owns 25 percent of Craigslist). Kajiji thinks that Craigslist’s dated look and interface don’t cut it anymore, and that a classifieds site with better options and security — one that can afford to expand and improve by selling ads — can draw people away. Seems plausible to me; I use Craigslist, but would definitely jump ship if something prettier and more useful came along.

But here’s something I often wonder: If Craigslist is vulnerable to a challenge, why are newspapers letting eBay get in on the action? Why don’t newspapers actually try to challenge Craigslist instead of just whining about how the site killed their revenue?

What if a newspaper offered a robust, intuitive, user-friendly free online classifieds site supported by advertising? I’m talking about targeted ads relevant to the searches, products, or services at hand.

Now, for example, the classified page for furniture at the St. Petersburg Times Web site has two ads on the page: a banner ad at the top for Verizon Wireless and a side ad for Weight Watchers Online. (Disclosure: I work at the Times.) The merchandise classified page at the Dallas Morning News has a banner ad for real estate and side ads for a Hannah Montana ticket giveway, a coupon book, and DMN’s news site. The merchandise classified page for the Rocky Mountain News/Denver Post has a banner ad for Capitol One credit cards and a side ad for U.S. Army recruitment. (On subsequent visits, these ads have changed; but they’re all still banner ads that appear to be site-wide and not specific to the classifieds page.)

These and other papers seem to have learned nothing from Google. Web ads work best when they’re unobtrusive and, most important, relevant to what the user is already searching for. If I’m looking to buy a TV, I’m not going to click on an Army or Weight Watchers ad — but I might click on an ad for a local electronics store that’s having a sale. Google’s ads are also perfect for smaller businesses that can’t afford giant banners or print advertising — an area that newspapers are notorious for overlooking online. Creating a robust free classified site would be a great way to experiment with targeted, relatively inexpensive online local advertising.

I’d love to hear from people who have a better understanding of the business side of things, the economics of online advertising, how much papers still actually make on classifieds, etc. But it seems to me that making all online classifieds free — and probably print classifieds too — and creating a targeted-ad-supported, user-friendly classified site could begin to drive people away from Craigslist and back to newspapers.

Jimmy Kimmel is engaging in coital relations with Ben Affleck

The New York Times provided a hilarious example of newspapers’ selfenforced irrelevancy the other day, when they attempted to write about Jimmy Kimmel’s “I’m Fucking Ben Affleck” response to Sarah Silverman’s “I’m Fucking Matt Damon” video. The article is meant to show the Times is totally plugged into the viral vidgeist — but of course it serves only to show how out of touch and prude newspapers are.

As Vulture points out, “The entire article is a masterpiece of tortured syntax that deftly removes all humor from the videos.” Here are the best parts, as flagged by Vulture:

“A satiric video in which Mr. Kimmel, the host of the ABC late-night talk show Jimmy Kimmel Live, talks enthusiastically — jokingly, we are led to believe — about his sexual relationship with Ben Affleck, has been a huge hit online. …

“After Ms. Silverman revealed that she was hooking up with Mr. Damon — everywhere, it seemed, and all the time — Mr. Kimmel vowed to take his revenge. … Most of the lyrics of Mr. Kimmel’s and Ms. Silverman’s songs are too graphic to be repeated here. One vulgar word describing the coital relations between, on the one bed, Ms. Silverman and Mr. Damon, and on the other, Mr. Kimmel and Mr. Affleck, was repeatedly bleeped out for the broadcast of each video.”

Never mind the priceless juxtaposition of New York Times second-reference style with the subject (Mr. Kimmel is fucking Mr. Affleck — must show the proper deference!). Could the Times possibly have written a more unironic, monocle-wearing ode to their own dowdiness? It’s not just the language dodge, which is bad enough. They’re still writing about comedy bits with a straight face — the way the Times probably wrote about that just wonderfully droll Church Lady in 1988.

This was a one-off (two-off, really) viral video attempt. Proper responses include laughing and forwarding to a friend; watching a second time; ignoring; and writing a blog post about the inevitable and annoying response videos. Responses that show you don’t get it include: writing a long article simply summarizing the videos — even while blushing and hiding from the central joke — and treating them like big productions that need to be explained and reported on.

Why can’t news be interesting just for the sake of it?

I came across two blog posts yesterday that offer reminders of how the prevailing view of what’s news needs to change.

First, Alan Mutter calls out The Oklahoman for wildly overplaying a story about a U.S. Geological Survey project mapping out where burmese pythons could survive in an ever-warmer U.S. The study found that the pythons “could colonize one-third of the USA, from San Francisco across the Southwest, Texas and the South and up north along the Virginia coast,” according to USA Today. The Oklahoman’s story examined the finding that most of Oklahoma is now a possible python habitat, and concluded in the fourth paragraph that

Even though the pythons might find Oklahoma’s weather suitable, local wildlife experts don’t expect to run into any of the massive constrictors any time soon.

Nonetheless, the piece ran as the front-page lead story with a large, two-deck headline reading: “Big snakes could slither into state.”

The story, of course, says no such thing. Mutter asks, “why did the Oklahoman play this non-story in the sensational fashion it did?” I think the answer — besides simple bad editorial judgment — is that papers fear running interesting stories just for the sake of running an interesting story. There has to be some ostensible “news peg” or other timely reason for running the story.

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How to fix newspapers IV: Go beyond the wires, join the Web party

(Also see Prelude and Parts I, II, and III)

Scott Karp has written a post defining his vision for a new kind of Web journalism: one in which linking to the vast sea of information beyond a newspaper’s walls becomes a key part of bringing news to readers. He writes:

“Do what you do best, and link to the rest” is Jeff Jarvis’ motto for newsrooms — the imperative is to reorient newsrooms from a resource-rich, monopoly distribution approach to reporting, where a newsroom could reasonably aim to do it all themselves, to a resource-constrained, networked media reality, where newsrooms must focus on original reporting that matters most — SUPPLEMENTED by links to other original reporting done by other newsrooms — and by individuals.

The idea is that journalists, editors, and newsrooms need to LEVERAGE the web, leverage the network to help them do more — in so many cases now, with less.

But I would take Jeff’s web-savvy advice a step further: “Make linking to the rest an essential part of what you do best.”

It’s a compelling vision, and the examples of forward-thinking papers already using Scott’s Publish2 network show it can be done. [After-the-fact disclosure: I now work for Scott at Publish2.] But as I’ve discussed with Scott, while this may be a great idea for newspaper Web sites, there are no hyperlinks in print. How can we marry this vision of newspaper-as-linker to the print product?

Return for a moment to the question of why newspapers are boring. I’ve suggested two answers: that the kinds of stories papers typically run aren’t interesting or relevant to average readers, and that non-local stories send the strongest signal that papers are boring. I described some institutional reasons papers run those kinds of stories, but I left out a main one: Those stories are a majority of what the wires provide.

Most newspapers rely for their non-local news and opinion on some combination of the AP and the Washington Post/LA Times, New York Times, and McClatchy-Tribune wires. These wire services are important and necessary for putting out a paper. But they deprive readers of so much more. “Horrible as it may sound, on many days the newsprint front page tastes of already chewed gum,” Jack Shafer writes in Slate. He’s right — because newspapers’ narrow pool of sources has been outpaced by the Internet.

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How to fix newspapers III: Don’t cut editors, change them

(Also see Parts I, II. and IV.)

Alan Mutter has a post making the rounds today bluntly titled “Can newspapers afford editors?” Mutter wonders how many editors really need to look at a story before it goes to print.

There are some obvious rejoinders to Mutter’s post. John McIntyre has a good one:

Dear reader, as a copy editor for the past 28 years, I’ve seen what writers, both amateur and professional, file, and you don’t want to. Unless you have a depraved appetite for factual errors, blurred focus, wordiness, slovenly grammar, peculiar prose effects and other excesses, it is in your interest for someone other than the writer to go over that text to clean it up, identify its point, and make sure that it gets to the point before you lose all interest.

John Robinson writes:

Of course, editors do much more than edit copy. They teach. We aren’t the New York Times. Reporters don’t come to us fully baked. (No one does, actually.) Editors help guide coverage. … We have also developed specialists. A good conceptual editor who can inspire reporters may not be a good technical editor who can find grammatical flaws or write pithy headlines.

But if we’re going to seriously rethink newspaper assumptions and traditions, we have to rethink all those assumptions — including the ones Mutter questions.

My own feeling is that we shouldn’t think of editing as a zero-sum game, as a choice between three edits (or six, or whatever) and pristine stories on the one hand, and no edits but awful copy on the other. Fewer eyes may be absolutely appropriate — if those eyes look at stories differently than they do now.

That means empowering and giving more responsibility to reporters and editors alike. It may be that having copy editors who focus on style, grammar and headlines are increasingly a luxury. But the answer isn’t to fire all copy editors and rush stories to print without thinking about any of those elements. The answer is to change the definition of a copy editor, reporter, and line editor.

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How to fix newspapers II: Readers aren’t Ralph Wiggum

(Also see Prelude and Parts I, III, and IV.)

Taking a different approach to news requires looking at the audience in a different way. A traditional newspaper might view its readers as fairly unsophisticated people who have no exposure to news or pop culture elsewhere; as innocents who will faint at bad language; as sponges who will accept whatever the paper gives them, whether or not it’s well-written, well-edited, or interesting. This view ignores major changes in the culture at large.

As Steven Johnson notes in his book Everything Bad Is Good for You, today’s pop culture is far more complex than that of even 15 years ago. Shows like Lost, The Sopranos, and The Simpsons have dozens of characters and plotlines, layers of jokes, and a lack of clichéd handholding that made older shows so literal. Video games require players to juggle dozens of objectives while figuring out how a game’s world and rules work. “All around us the world of mass entertainment grows more demanding and sophisticated, and our brains happily gravitate to that newfound complexity,” Johnson writes.

It’s not just shows and games. Consider “the cultural and technological mastery of a ten-year-old today: following dozens of professional sports teams; shifting effortlessly from phone to IM to e-mail in communicating with friends; probing and telescoping through immense virtual worlds; adopting and troubleshooting new media technologies without flinching,” Johnson writes. “… Their brains are being challenged at every turn by new forms of media and technology that cultivate sophisticated problem-solving skills.” Advertising and public relations, too, are far more sophisticated. The media menu has been greatly expanded for anyone with access to the Internet. Meanwhile, people are exposed to cursing, sex, and violence at ever younger ages.

But as the rest of the culture has become vastly more sophisticated, newspapers generally remain stuck in a bygone era — often willfully so. Instead of ignoring the changes in the audience and culture, an aspirationally non-boring newspaper would embrace them in service of a more interesting, lively news report.

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How to fix newspapers I: What is news?

(Also see Prelude and Parts II, III, and IV.)

“Must the news be boring?”

That’s the question that opens Michael Hirschorn’s terrific “The Pleasure Principle,” an Atlantic article in which he dares to consider a “radical notion” that might help save newspapers: “Stop being important and start being interesting.”

The question shouldn’t be radical, but answering honestly means reconsidering decades of traditions and habits — and if there’s any group that relies on tradition for guidance more than baseball coaches do, it’s journalists. But like Tevye said, “Traditiooooon, schmradition!” What journalism really needs is a bunch of Moneyballs.

It’s telling that Hirschorn didn’t start his piece by asking, “Are newspapers boring.” Everyone knows they are. Modern newspapers can’t help it — it’s a direct reflection of their guiding principles: to be historiographical (i.e. the first draft of history: the paper of record), informative, and traditional (cautious about change, a safeguard of culture and discourse, etc.). But what if, as Hirschorn asks, newspapers instead made it their primary goal to be interesting, relevant, and surprising? How would that change what newspapers cover and how they cover it?

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How to fix newspapers: Prelude

(Also see Parts I, II, III, and IV.)

In the discussions about what has happened to the newspaper business, several usual suspects always seem to pop up. (No, not Fenster.) Readers don’t have enough time. There’s too much competition from other media. Young people don’t care about the news or don’t read newspapers. People only care about Britney Spears nowadays.

All of those may be true to some degree. But something always seems to be missing from the discussion: the role of newspapers and the news within. In other words, maybe we need to stop blaming readers for ignoring newspapers and start thinking about our responsibility: what it is we put in papers that doesn’t attract or actually repels readers. Or, as Howard Owens puts it in the title of this conversation-starting blog post, “Maybe it’s journalism itself that is the problem.”

Owens writes:

The issue is, the current way important news is gathered, reported and written isn’t working. It hasn’t been working for several decades. It’s only now becoming a crisis, thanks to the likes of Craig Newmark, Realtor.com, AutoTrader.com and Monster.com. …

Discovering a journalism that does what journalism should do — match the needs of society rather than dictate to society what people should want from journalism — will be real hard work, and it will challenge assumptions and afflict comfortable mind sets.

Over the course of the next few posts, I’d like to offer up some of the ideas I’ve developed over the past couple of years while working for a forward-thinking publication. Because Owens is right on both counts: the news isn’t working, and it’s going to be hard figuring out first how to fix it and then how to change the mindset of an entire industry.

Some background: For the past two years I have been a news editor at tbt*-Tampa Bay Times, a free daily tabloid published by the St. Petersburg Times that’s aimed at “younger” readers. tbt* began in fall 2004 as a free weekly tabloid, mostly covering local entertainment, lifestyle stories, and other weekend guide-type material. Like other free tabs, the stories were shorter than a broadsheet’s, the headlines were edgier, and there was a heavy use of “alt-form” design.

A daily version launched in March 2006, applying much of the tone and look of the weekly section to the full range of news covered by a daily. (tbt* has no Web site to speak of, but you can view an “e-edition” of the paper here.) There’s one gossip page per day; some lifestyle columns about pets, relationships, and the like; a couple non-gossip entertainment pages (for stories like this one); four to six sports pages; and the rest is news: five to eight local pages, three to five national/world pages, a consumer page or two, and several pages for the “News Talk” pages, which essentially function as a combination opinion page and print aggregator of good stuff from the Web. There’s also a 1.5- to 2-page color photo spread with often-witty headlines and cutlines that covers news photos, wacky photos, and just plain beautiful photos that you don’t normally see in a newspaper; this is the paper’s most popular feature.

The paper doesn’t just take the same old stories and cut them down to 5 inches. tbt* has turned out to be a unique experiment in rethinking traditional approaches to news judgment, story selection, and the very notion of the newspaper reader, in an attempt to be smart and engaging as well as a quick read. The approach has worked: the five-day-a-week tbt* has gone from a total weekly circulation of 150,000 to north of 350,000 in less than two years — this in a two-city metro market with two longtime daily papers and no mass transit system. The price tag is undoubtedly a big factor, but I think there’s more to it than that.

The following posts reflect some of the lessons I’ve learned at tbt*, and may provide a partial answer to Howard Owens’ challenge. (Disclaimer: All these posts are my views alone and are in no way endorsed by, spit on by, or otherwise related to anyone else at tbt* or the St. Petersburg Times.)

(UPDATE: I changed the title of the post from “How to fix journalism,” both to be slightly less presumptuous and also because Owens’ focus really seems to be on newspapers. Or at least I want to focus on the newspaper aspect of his challenge.)